Shipping policy
Processing Time
In-stock orders are typically processed and shipped within 2–4 business days. Processing times may be longer during holidays, sales, or periods of unusually high order volume.
Preorder and special-order items have different processing times. Estimated availability or shipping information will be provided on the applicable product page. If an order contains both in-stock and preorder or special-order merchandise, please refer to the product information for shipping expectations.
Shipping Within the United States
Keeper of the Scissors currently ships within the United States only. Orders are shipped primarily through USPS or UPS. The carrier used may depend on the size, weight, and destination of the package.
Delivery times shown by the carrier are estimates and begin after your order has been shipped. Delivery may take longer for Alaska, Hawaii, Puerto Rico, and other non-contiguous U.S. destinations.
Shipping Rates & Free Shipping
Shipping charges are calculated at checkout based on the items in your order and available shipping options.
Orders of $150 or more qualify for free standard shipping where applicable.
Shipping Addresses
Please make sure your shipping address is complete and correct before submitting your order. Orders are shipped to the address provided at checkout. If you notice an error, contact us as soon as possible at keeperofthescissors@gmail.com. We cannot guarantee that an address can be changed after an order has begun processing.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.
Lost or Damaged Packages
If your order arrives damaged, please contact us as soon as possible and include photos of the package and damaged merchandise so we can help resolve the issue.
If a package appears to be lost in transit, please contact us and we will be happy to assist with available tracking information and next steps.
Once a carrier's tracking shows a package as delivered to the address provided at checkout, Keeper of the Scissors cannot be responsible for packages that are subsequently lost, misplaced, or stolen. If you cannot locate a delivered package, please check around the delivery location, with household members or neighbors, and contact the shipping carrier for assistance. We will gladly provide any shipment information we have that may help with your inquiry.
Questions
If you have any questions about shipping or your order, contact us at keeperofthescissors@gmail.com
Common Questions
Can I change my order? Contact us as soon as possible, and we'll see if it's still possible. If it has shipped or is in processing, we are unable to do so.
Can my orders be combined? Maybe, please contact us with your order numbers if you have multiple orders to combine and we'll see what we can do.
I accidentally gave the wrong address, what can be done? Customers are responsible for giving us the correct address at checkout. If you contact us quickly enough, we may be able to fix it for you. If a package gets returned due to a wrong address at checkout, we'll contact you for the correct address if you would like it reshipped or refunded. If you would like it reshipped, will invoice you for the new shipping amount (even if shipping was free initially). If you opt for a refund, there will be a 15% restocking fee and original shipping charges (the amount Keeper of the Scissors paid to ship your purchase) deducted from the refund.
I ordered in-stock items and pre-order items together. When will they ship? If pre-order items are on your order, your whole order will ship when the pre-ordered items are released and ready for shipping. If you'd like us to ship the in-stock items at the time of purchase please place the orders separately. (one for preorder and one for in-stock) If you have questions please contact us.