Refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at keeperofthescissors@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Original and return shipping costs are not refundable. If you received free shipping on your order and you return an item, the shipping Keeper of the Scissors paid to send the item to you will be deducted from your refund.
You can always contact us for any return questions at keeperofthescissors@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Because fabric cut from the bolt is cut specifically for your order, cut yardage cannot be returned.
We also cannot accept returns on special-order items, clearance or final-sale items, or gift cards.
Precut fabrics, patterns, notions, and other eligible merchandise may be returned according to our return policy above, provided they are unused, unopened where applicable, and in their original condition.
If you have questions about whether an item is eligible for return, please contact us at keeperofthescissors@gmail.com before sending it back.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not offer exchanges. The fastest way to ensure you get what you want is to request a return of the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at keeperofthescissors@gmail.com.